We are dedicated to providing you the best in healthcare. In addition to quality and technical expertise, we strive to provide a positive patient experience. We respect your rights as a patient and aim to help you understand your responsibilities as a partner in your care.
Patient rights
- To be treated with dignity, respect, and courtesy.
- To be allowed privacy and confidentiality regarding your medical records. No information will be released from The Everett Clinic without the patient’s written consent.
- To ask questions, discuss and receive clear information from your physician regarding your health status and any necessary treatment.
- To review and receive an explanation of your billing statement.
- To participate in the selection of your Primary Care Physician.
- To express concerns through our Patient Complaint Program.
- The right to be informed of any human experiment/research affecting your health care.
- To include advance directives in your medical record.
- To expect that a reasonable effort is made to communicate with patients.
- To inform you regarding withdrawal of care or treatment.
- To have your guardian, next of kin or legal designee exercise these rights if you are unable.
- To refuse care advised and accept the consequences and outcomes.
- The right, within legal limits, to privacy & confidentiality regarding treatment & consultation.
- The right to information regarding services and providers available within The Everett Clinic.
- The right to information concerning fees for services provided.
- The right to be informed as soon as it is discovered of any significant error in their health care and the possible short and long-term consequences.
- If you have a complaint you have the right to contact the Washington State Department of Health (1-800-633-6828, PO Box 47857, Olympia WA 98504-7857) or the Office of the Medicare Beneficiary Ombudsman (http://www.medicare.gov/claims-and-appeals/file-a-complaint/complaint.html).
Patient responsibilities
- To know your health plan benefits.
- To be prepared with questions at the time of your office visit.
- To let us know if you do not understand, or cannot follow your health care instructions.
- To give your doctor a complete list of all your prescriptions.
- To notify us of any changes including name, address, phone number, employment, births, deaths or divorce.
- To call us as far in advance as possible to schedule an appointment.
- To give us 24-hour notice when you must cancel or reschedule an appointment.
- To let us know how we are doing.
- To treat clinic providers, staff and other patients with dignity, respect, and courtesy.
- To pay the bill.
- The expectation that the patient will follow medical advice unless they have specifically refused to do so.
- To refrain from taking photographs or video on Everett Clinic property in order to protect the privacy of others.
Affirmation Statement
The Everett Clinic will make Utilization Management decisions based on appropriateness of care and service within the benefit structure of the member’s health plan.
The Everett Clinic does not specifically reward practitioners or other individuals conducting utilization review for issuing denials of coverage or service. Utilization Management decision makers do not receive financial incentives for UM decision making.
The Everett Clinic does not discriminated against members in the delivery of health care services consistent with the benefits covered in their policy based upon race, ethnicity, national origin, religion, sect, sex, creed, color, age, mental or physical disability of medical condition, such as end stage renal disease (ESRD), Sexual orientation, claims experience, medical history, evidence of insurability, (including conditions arising out of acts of domestic violence), disability, genetic information, source of payment, honorably discharged veteran or military status, status as a mother breastfeeding her child, or use of a trained dog guide or service animal by a person with a disability.
The Everett Clinic forbids any person from taking any retaliatory action again the complainant, or other person for opposing an unfair practice or participation in an investigation.
Questions & Comments
You and your family should feel you can always voice your concerns. The first step is to discuss your concerns with your doctor, nurse, or other caregivers. If you have concerns that are not resolved, please contact us.